Gaming Laboratories International (GLI) nombró a dos nuevos directores de servicios al cliente. Justine Clay ha sido ascendida a directora de Servicios al Cliente para Proveedores de América del Norte, y Blaine Preston ha sido ascendido a director de Servicios al Cliente para Gobierno Estatal, Loterías y Operaciones Tribales.
Clay ha estado con GLI desde 2012. En su nuevo cargo, liderará a su equipo en una estrategia que se centra en los proveedores de América del Norte, ayudándolos a navegar por el futuro del juego aprovechando al máximo la amplia gama de servicios que ofrece GLI para proveedores de todos los tamaños. Aporta a sus clientes una visión única y una gran experiencia en operaciones de casino y servicio al cliente, habiendo trabajado en casinos tanto en operaciones tribales como comerciales.
Blaine ha estado con GLI desde 2018 y reemplaza al antiguo empleado de GLI, Michael Capen, quien se jubiló recientemente. Blaine dirigirá su equipo mientras trabajan en estrecha colaboración con los gobiernos estatales, los funcionarios de lotería y los consejos, operadores y reguladores tribales. Les ayudará a adoptar nuevas tecnologías y posibilidades, al tiempo que mantendrá los niveles más altos de integridad, cumplimiento y juego responsable.
“Este es un momento de desafíos y oportunidades para la industria del juego en adaptación, pero en evolución. Los reguladores, operadores y proveedores están buscando el mejor camino a seguir, y GLI está listo como su socio de cumplimiento. Estos interesados confían en nosotros para obtener recursos, experiencia técnica y una perspectiva global para ayudarlos a resolver problemas. Confiamos en Justine y Blaine, y sus habilidades de liderazgo proporcionarán el servicio al cliente óptimo y las capacidades comprobadas que necesitan para lograr grandes resultados. Justine y Blaine fortalecerán aún más nuestro equipo global que trabaja todos los días para ayudar a nuestros clientes a navegar con éxito el futuro de los juegos”, comentó el presidente y CEO de GLI, James R. Maida.
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GLI names two new Directors of Client Services
Justine Clay has been promoted to Director of Client Services for North American Suppliers, and Blaine Preston has been promoted to Director of Client Services for State Government, Lottery, and Tribal Operations.
Gaming Laboratories International (GLI) named two new Directors of Client Services. Justine Clay has been promoted to Director of Client Services for North American Suppliers, and Blaine Preston has been promoted to Director of Client Services for State Government, Lottery, and Tribal Operations.
Justine has been with GLI since 2012. In her new role, she will lead her team in a strategy that is keenly focused on suppliers across North America, helping them navigate the future of gaming by taking full advantage of the broad range of services GLI offers to suppliers of all sizes. She brings a unique view and wealth of casino operations experience and customer service to her clients, having worked in casinos in both tribal and commercial operations.
Blaine has been with GLI since 2018, and he replaces long-time GLI employee Michael Capen, who recently retired. Blaine will lead his team as they work closely with state governments, lottery officials, and Tribal councils, operators, and regulators. He will help them embrace new technologies and possibilities while also maintaining the highest levels of integrity, compliance, and responsible gaming.
“This is both a time of challenges and opportunities for the adapting yet evolving gaming industry. Regulators, operators, and suppliers are all searching for the best way forward, and GLI stands ready as their compliance partner. These stakeholders rely on us for resources, technical expertise, and a global perspective in helping them solve problems. We are confident in Justine and Blaine, and their leadership skills will provide the optimum customer service and proven capabilities they need to achieve great results. Justine and Blaine will further strengthen our global team who work every day to help our customers successfully navigate the future of gaming,” said GLI President/CEO James R. Maida.
